Frequently Asked Questions
Everything you need to know about bringing Branch home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Once dispatched, delivery typically takes 7-14 days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, for a flat fee of $99, our professional team will deliver your furniture to your room of choice, assemble it, and remove all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day trial period. If you are not satisfied, you can return your item for a full refund, minus a 15% restocking fee for large furniture pieces.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood, recycled metals, and OEKO-TEX certified textiles to ensure our products are safe for your home and the planet.
Do Branch products come with a warranty?
All furniture items include a 5-year limited warranty covering structural defects and craftsmanship to ensure your investment lasts for years to come.
Can I request fabric swatches before purchasing?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize our textures and colors in your own space.